Privacy Policy Sepak88 — Protecting Your Personal Data is Our Priority

1 Our Introduction & Commitment

Sepak88 takes the privacy of every member who uses our platform seriously. This Privacy Policy is designed to transparently explain how we manage your personal data — from collection and storage to usage and your rights as the owner of that data.

We operate according to strict data protection principles, ensuring every piece of information you entrust to us is handled with full responsibility. Sepak88 never treats your data as a commodity — it is a trust we safeguard wholeheartedly.

This policy applies to all services provided by Sepak88 through our website, mobile app, and any official communication channels. If any section is unclear, our customer support team is ready to help you understand it further.

2 Types of Personal Data We Collect

Sepak88 collects the information needed to provide you with a safe, seamless and personalised service. The types of data we collect can be grouped into several key categories:

Data You Provide Directly

• Full name as it appears on your identification document.
• Date of birth for minimum age verification of 18 years.
• Email address and mobile number for communication and account verification.
• Payment method details — bank account numbers, e-wallet or other payment methods you use.
• KYC documents such as a copy of your identity card or passport when requested for identity verification.
• Current proof of address if required during an advanced KYC process.

Automatically Collected Data

• IP address and location information at the country or city level.
• Web browser type, operating system, and device information used.
• Activity logs — pages visited, session duration, and actions taken within the platform.
• Cookie data and similar tracking technology (detailed in Section 6).

3 How We Use Your Data

The data we collect is used solely for legitimate purposes directly related to delivering Sepak88's services to you. We do not use your data for unlawful purposes or beyond the scope stated in this policy.

• Verify your identity during registration and the KYC process to keep the platform free from fraud and money laundering.
• Process deposits and withdrawals securely, ensuring funds reach the correct destination.
• Send you important notifications related to your account, transactions, promotions and platform updates.
• Personalise your gaming experience based on your recorded preferences and playing habits.
• Detect and prevent fraudulent activity, money laundering or platform abuse.
• Comply with legal obligations and the requirements of relevant regulatory bodies.
• Improve platform quality through aggregated and anonymised usage data analysis.
• Provide more effective customer support with access to your account history when needed.

4 How We Store and Protect Your Data

Your data security is Sepak88's top technical priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.

• All data is stored on servers protected with AES-256 encryption — the same standard used by leading banking institutions.
• All communication between your device and the Sepak88 platform is secured with 256-bit SSL/TLS encryption, ensuring no information can be intercepted in transit.
• Access to users' personal data is restricted to staff who require it to carry out their official duties.
• The security monitoring system operates 24/7 to detect any unauthorised access attempts or suspicious activity.
• Your password is stored in a form processed through a cryptographic hashing function that cannot be decrypted — not even by the internal team at Sepak88.

Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulatory obligations. Data that is no longer needed will be securely disposed of using methods that comply with data security standards.

5 Data Sharing with Third Parties

Sepak88 does not sell your personal data to any third party. However, in the course of operating the platform, there are certain situations where data may be shared with authorised parties.

• Trusted payment service providers to securely process your deposit and withdrawal transactions.
• Technical service providers such as server infrastructure and cybersecurity services that help us operate the platform.
• Legal authorities, regulatory bodies or law enforcement agencies when required by law or a valid court order.
• Third-party KYC and identity verification service providers we use to comply with anti-money laundering requirements.

All third parties with whom we share data are bound by strict data protection agreements and are only permitted to use that data for the specific agreed purposes. They are not authorised to use your data for any other purpose.

6 Cookies & Tracking Technologies

Sepak88 uses cookies and similar tracking technologies to enhance your experience on the platform, secure your login session and understand how the platform is used overall.

• Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — help us understand how users interact with the platform so we can continually improve the user experience.
• Functional cookies — store your preferences such as language, display settings and game choices for your convenience.
• Security cookies — used to detect and prevent fraudulent activity, ensuring only you can access your account.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the Sepak88 platform.

7 Your Rights Regarding Personal Data

As the owner of your personal data, Sepak88 recognises and respects the following rights you hold:

To exercise any of the above rights, contact the Sepak88 customer support team via live chat on the platform. We will process your request within a reasonable timeframe and notify you of the action taken.

8 Child Protection

The Sepak88 platform is exclusively for users aged 18 and above. We do not knowingly collect, store or process personal data from individuals under the age of 18.

Should we find that data from an underage individual has been collected without our knowledge, we will take immediate steps to delete the relevant data and close the associated account. If you believe a child has registered an account on our platform, please contact us immediately.

9 Changes to This Privacy Policy

Sepak88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology or new legal requirements. When significant changes are made, we will notify you via an in-platform notification or email to your registered address.

The "Last Updated" date at the top of this document will be revised whenever amendments are made. Continued use of the Sepak88 platform after any changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

10 How to Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the Sepak88 team is here to help. We are committed to providing prompt and informed responses to every privacy-related enquiry.

• Reach us via the live chat function available on the Sepak88 platform — our team is on duty 24/7.
• Send your enquiry via our official email address displayed at the bottom of every page on the platform.
• For more formal data-related requests, include "Data Privacy Request" in your message subject line so it is routed to the appropriate team.

We will endeavour to process privacy-related requests within 30 working days of receipt. For more complex cases, we will keep you informed of progress and the expected resolution timeframe.